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 If your Telescope powder coat frame fails
structurally during normal usage within 15
years from the date of purchase, we will repair,
refinish or replace the frame without charge,
parts and labor included. (In the case of discontinued
models or finishes, we will replace
the item with the closest comparable current
model.) The finish is warranted against peeling,
cracking or blistering for a period of 3
years from the date of purchase.
Not included in our “powder coat” warranty
are table tops, umbrellas, terrace shells and
market bases, wood furniture, cushions, slings
and folding aluminum furniture. These products
are warranted for one year to be free of
manufacturing defects. Our cast iron and steel
market bases, if not properly maintained, will rust
if the finish is scratched through to the metal. If
this occurs, it must be touched up with an acrylic
based paint.
Our non-glass table tops are warranted for
three years from date of purchase against
manufacturing defects. Fading or staining of
the table surface is not included under warranty.
Tables must not be stored upside down.
The wicker fibers featured in our Wicker
Collections are warranted by the fiber manufacturer
for 3 years from the date of purchase.
Please refer to our Price Index or contact our
Customer Service Department for details on this
wicker fiber warranty.
The natural weathering of wood finishes,
breakage of glass, fading, staining and mildewing
of fabrics, slings and strapping or the
compression of cushion fillings and the rusting of
market bases are not covered under warranty.
This warranty does not cover the failure of
furniture that, in our opinion, was caused by acts
of God, accident, neglect, improper shipping or
handling, or by unreasonable or abusive use,
and is void if our care and maintenance instructions
were not properly followed.
Furniture used in a commercial setting is not
warranted unless it is specifically designated for
commercial use as noted by a CQ (commercial
quality) in our price index, in which case it is
warranted for either one year or five years from the date of purchase. Furniture stored outside or
in other cold storage should be drained of any
water. If allowed to freeze inside the furniture,
water can damage the tubing. Such damage
is not covered under our product warranty.
To obtain service, contact our Customer
Service Department in writing at Telescope
Casual Furniture, Inc., 82 Church Street, Granville,
NY 12832, stating the problem and providing
proof of purchase. A Return Merchandise Authorization
will be sent to you giving instructions
for returning items if necessary. No returns will
be accepted by our factory without prior written
authorization from our Customer Service
Department. After authorization is received
your furniture must be returned to the factory
in proper packaging, freight prepaid.
This warranty applies only to furniture manufactured
by Telescope Casual Furniture, Inc., after
September 1, 1986 and is limited to 15 years from
the date of purchase. This warranty is in lieu of
any other warranty, expressed or implied by law.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state.
Telescope products are protected by the following
patents: 4,201,416 / 4,230,363 / 4,252,367
/4,264,230/ 4,273,379/ 4,315,467 /
D-263,526 / D-263,654 / 4,467,730 /4,514,009 /
D-278,804 / D-280,473 / D-280,474/ 4,541,666 /
D-280,683 / D-281,037 / D-281,378 / D-284,143 /
D-287,316 / D-287,552 / D-289,349 / D-290,068/
D-292,854 /4,867,505 / D-306,530 / 4,941,413 /
4,471,394 / 4,638,827 / 4,674,524 / D-358,264 /
5,499,585/ 5,593,205/ 5,599,064 / 5,711,333 /
D-386,321/ D-405,580 / 5,871,024/5,927,812 /
D-429,424 / 6,523,904 / D-491,379 / D-491,738/
D-520,258/ D-521,266/ D-524,567/ 7,204,509. |
