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Many of the products we offer are customizable, with cushions that are made-to-order. As a result, some of the manufacturers we sell do not accept returns of these items, except in the case of incorrect or defective items.

Non-Damaged Items – 10 Days from Delivery Policy

For those manufacturers that do accept non-damaged returns, the following information applies:

  • Please contact us within 10 days of receipt of the item to discuss possible return options.
  • All returns must be in original packaging and be received in original, new and re-stockable condition in order to receive a refund less return shipping charges.
  • After we receive and inspect your return, we will promptly and courteously refund the credit card used for the purchase less return shipping fees and factory re-stocking fees if applicable.
  • Return shipping charges and factory re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. Due to shipping costs, we cannot offer any refunds or exchanges for orders delivered beyond the continental USA.
  • Custom replacement slings are non-refundable. Replacement slings are made to your specific chair measurements and cannot be restocked. Please contact us for assistance if you have questions about measuring your patio furniture frame.